Terms of Use 

Effective Date: 05.13.2025 Company: Custom Snack Bag (“Company”, “we”, “us”, or “our”) Website: customsnackbag.com 

Agreement 

Access to and use of this Website and the services, materials, and information available through it (“Content”) are subject to all applicable laws and regulations and to these Terms of Use. By accessing, browsing, submitting a quote request, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not accept these Terms in full, you must not use this Website. 

These Terms of Use form a legally binding agreement between you and [Your Company Name]. We reserve the right to modify or update these Terms of Use at any time without prior notice. The most current version of the Terms will be posted on this Website. You should review these Terms regularly to ensure that you are aware of any changes that may affect your rights or obligations. 

If you are unable to access the current version of these Terms online, we will provide a copy upon request. Please contact us at sales@customsnackbag.com 

ACCESS TO THIS WEBSITE, OR USE OF ANY PRODUCTS OR SERVICES OFFERED THROUGH IT, IS PROHIBITED WHERE SUCH ACCESS OR USE IS UNLAWFUL OR IN VIOLATION OF LOCAL LAWS. 

 

Definitions 

For the purposes of these Terms of Use: 

  • “Company,” “we,” “us,” or “our” refers to Custom Snack Bag, the operator and owner of this Website and provider of custom packaging services. 
  • “Website” means customsnackbag.com and all subdomains, content, and features available within it. 
  • “User,” “you,” or “your” means any person, company, or legal entity accessing or using this Website, including individuals acting on behalf of a business or organization. 
  • “Content” refers to all website material including text, images, audio/video, data, software, code, and all information published or made available on this Website. 
  • “Services” refers to the design, sourcing, manufacturing, packaging, and delivery services offered by Custom Snack Bag, including but not limited to: 
  • Custom packaging creation 
  • Product assembly 
  • Product sourcing (edible and non-edible) 
  • Coordination with third-party suppliers 
  • Shipment of finished goods to clients 
  • “Order” means a confirmed request for services initiated by you through a formal quote and subsequent payment. 
  • “Quote” means a detailed cost and service estimate provided by us based on your submitted requirements. 
  • “Approval” refers to your written confirmation of all packaging designs, materials, product inclusions, and delivery terms before production begins. 
  • “Minimum Order Quantity (MOQ)” refers to the smallest acceptable order we process—typically 2,000 units or 2kg of printed material. 
  • “Custom Products” refers to items created specifically for you and your brand that cannot be resold or repurposed by other clients. 
  • “Non-Refundable Payment” means that after order approval and the start of production, payment will not be refunded unless explicitly agreed otherwise due to failure on our part to deliver the confirmed service. 
  • “Third-Party Suppliers” refers to any partner companies or vendors we engage with to fulfill parts of your order (e.g., print facilities, fulfillment centers, product suppliers, or couriers). 
  • “Personal Information” refers to any data that can identify you, your company, or representatives acting on behalf of your company (e.g., name, email, address, or company registration number). 
  • “Feedback” means any information or suggestions you voluntarily submit to help us improve our services or website. 
  • “Business Day” means Monday through Friday, excluding public holidays in the UK/EU, during which normal business operations are conducted. 

 

No Warranties (Europe and UK) 

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR ITS CONTENT, WHICH ARE PROVIDED FOR USE "AS IS" AND ON AN "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEBSITE AND ANY WEBSITE WITH WHICH IT IS LINKED. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAILS SENT FROM US WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES). WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE VIA THIS WEBSITE, OR ANY WEBSITE WITH WHICH IT IS LINKED, IS ACCURATE, COMPLETE, OR CURRENT. 

WE DO NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MISDELIVERY, OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT AND AGREE THAT OUR SHAREHOLDERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS CLAUSE. 

The information and all other materials on this Website are provided for general informational purposes only and do not constitute professional advice. It is your responsibility to evaluate (or take professional advice on) the accuracy and completeness of all information, statements, opinions, and other material on this Website or any website with which it is linked. 

Your statutory rights as a consumer, as defined under applicable European Union (EU) or UK law, are not affected by these provisions. We do not seek to exclude or limit liability for fraudulent misrepresentation. 

 

Exclusion of Liability (Europe and UK) 

To the fullest extent permitted by applicable laws, we, on behalf of our officers, directors, employees, agents, suppliers, and contractors, exclude AND DISCLAIM liability for any losses and expenses of whatever nature and howsoever arising, including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if we have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Website or any website with which it is linked. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary. 

THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER BASIS. 

These Terms of Use give you specific legal rights, and you may also have other rights which vary from country to country, and jurisdiction to jurisdiction. In the EU and UK, some jurisdictions do not allow the exclusion of implied warranties, or certain kinds of limitations or exclusions of liability, so the limitations and exclusions set out in these Terms of Use may not apply to you. However, to the extent permitted by law, the limitations and exclusions set out in these Terms of Use shall apply to the fullest extent allowed in your jurisdiction. 

The limitations and exclusions set out in these Terms of Use are inapplicable within the UK or EU to the extent they disclaim liability for Custom Snack Bag’s own negligent, willful, or intentional conduct, or violation of any clearly established duty owed by Custom Snack Bag to exercise reasonable care in preventing the unlawful acts of others. 

Governing Law and Jurisdiction (for Bulgaria) 

These Terms of Use shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bulgaria, unless otherwise required by applicable law. 

Responsibility for User-Generated Content Posted on or Through this Website 

You are responsible for any User-Generated Content (e.g., reviews, comments, images, or other content) that you post or submit on our website. Under no circumstances will Custom Snack Bag be liable for any User-Generated Content you post or submit. 

This means that you, and not Custom Snack Bag, are entirely responsible for all User-Generated Content you post. You can be held personally liable for any comments or material that are defamatory, obscene, libelous, or violate these Terms of Use, confidentiality obligations, or the rights of others. If the User-Generated Content you post is not your original work, you are responsible for obtaining the necessary permission to post it. 

Since we do not control the User-Generated Content on our website, we cannot and do not warrant or guarantee its truthfulness, accuracy, integrity, suitability, or quality. By accessing our website, you acknowledge that you may encounter User-Generated Content that you consider to be objectionable. We are not liable for any loss or damage of any kind arising from the use or dissemination of User-Generated Content posted, transmitted, or otherwise made available on or through this website. 

You own the copyright for your User-Generated Content, but by posting it, you grant Custom Snack Bag and its subsidiaries, affiliates, successors, and assigns a nonexclusive, fully-paid, worldwide, perpetual, irrevocable, royalty-free license (with the right to sublicense through unlimited levels of sublicensees) to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain, repurpose, and commercialize User-Generated Content in any and all forms of media, without compensation or attribution. 

 

We May Disclose and/or Remove User-Generated Content 

At Custom Snack Bag, we have the right (but not the obligation) to: 

  • Monitor all User-Generated Content. 
  • Require that certain subjects be avoided in User-Generated Content as determined at our sole discretion. 
  • Remove or block any User-Generated Content at any time, without notice, at our sole discretion. 
  • Disclose User-Generated Content and the identity of the user who posted it in response to legal demands such as subpoenas, court orders, or as otherwise required by law. 
  • Terminate your access to the website or modify, edit, or block your transmissions at our discretion. 

You agree that our exercise of such discretion does not make us the owner or creator of the User-Generated Content you post, and you retain full ownership of it, as detailed in these Terms of Use. 

Restrictions on User-Generated Content 

As a condition of these Terms of Use, you agree not to post any User-Generated Content that: 

  • Is unlawful, harmful, hateful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, pornographic, profane, racially disparaging, or invasive of another’s privacy. 
  • Encourages activities that may violate criminal or civil law. 
  • Is false, misleading, or fraudulent. 
  • You do not have the right or permission to post under any law or contractual obligations. 
  • Infringes upon others’ intellectual property rights, such as patents, copyrights, trademarks, privacy rights, or publicity rights. 
  • Contains personal information about others without their express permission, especially in cases involving individuals under eighteen years old. 
  • Solicits personal or private information from others. 
  • Promotes unlawful activities or violates any applicable laws. 
  • Contains software viruses or harmful code that can damage or interrupt the functionality of any software or hardware. 

By posting User-Generated Content, you represent and warrant that: 

  • You own or control all rights to the User-Generated Content. 
  • The User-Generated Content is accurate. 
  • You are at least eighteen years old and have the right to post the content according to these Terms of Use. 

Removal of User-Generated Content 

If you believe that User-Generated Content posted on this website is objectionable or violates these Terms of Use, we encourage you to contact us. While we are not obligated to remove any content just because a removal request is made, we will review the content and remove it at our sole discretion, in accordance with applicable law. 

In certain cases, a back-up or residual copy of removed content may remain on our servers even after removal from the website. 

Your Obligations 

As a user of the Custom Snack Bag website, you are responsible for providing and maintaining all the necessary personal computer and communications equipment, as well as an Internet access account, to access and use the website. 

In consideration of your use of the Website, you agree to provide true, accurate, current, and complete information about yourself and your business, and to maintain the accuracy of such information. Custom Snack Bag requires that users be registered businesses to access certain features or services on the Website. The information you provide about your business must be lawful, accurate, and in compliance with all applicable laws and regulations. 

Custom Snack Bag may use the personal information you provide to detect and prevent any abuse or fraudulent activities to ensure the security of our customers. In some cases, our Customer Service team may contact you to verify order information or to provide important details regarding your order. However, these inquiries will be limited to confirming the information you provided in relation to your order. Custom Snack Bag will never request your full payment card information and you should never disclose it. 

YOU AGREE THAT WE WILL CHARGE YOU ONCE YOU AGREE TO THE QUOTED ORDER BEFORE MANUFACTURING OF THE GOODS BEGINS. FOR CUSTOM ORDERS, AN INVOICE WILL BE ISSUED AND PAYMENT WILL BE DUE UPON ACCEPTANCE OF THE QUOTE, BEFORE THE PRODUCTION PROCESS BEGINS. FOR STANDARD ORDERS PLACED THROUGH THE WEBSITE, PAYMENT WILL BE CHARGED AT CHECKOUT USING THE AVAILABLE PAYMENT METHODS. 

You agree to use this Website in a manner consistent with all applicable rules, regulations, and laws. You also agree not to use any data mining, robots, or similar automated data gathering and extraction methods to obtain data from the Website. Furthermore, you agree not to use bots or any other automated tools to place orders on the Website.  

You also agree not to upload or transmit any computer viruses, trojan horses, worms, or any other malicious code designed to interfere with, disrupt, or damage the normal operation of any computer or the Website. Unauthorized modification or tampering with the information on the Website, or interference with its availability and access, is strictly prohibited. Custom Snack Bag reserves all rights and remedies available to it in such cases. 

Substance and Material Prohibition 

WE DO NOT PERMIT THE INCLUSION OF CERTAIN SUBSTANCES, MATERIALS, OR COMPONENTS IN ANY CUSTOM PRODUCT ORDERED THROUGH OUR WEBSITE OR BUSINESS. THIS INCLUDES, BUT IS NOT LIMITED TO: COMMON ALLERGENS SUCH AS PEANUTS, TREE NUTS, MILK, EGGS, SOY, WHEAT, FISH, AND SHELLFISH (UNLESS PRE-PACKAGED, CLEARLY LABELED, AND APPROVED BY US IN ADVANCE); ARTIFICIAL FOOD COLORINGS SUCH AS RED 40 OR YELLOW 5; INGREDIENTS CONTAINING TRANS FATS OR PARTIALLY HYDROGENATED OILS; GENETICALLY MODIFIED ORGANISMS (GMOS), UNLESS EXPRESSLY APPROVED; ALCOHOL-INFUSED PRODUCTS, CBD/THC, OR SIMILAR SUBSTANCES; OR PRODUCTS REQUIRING REFRIGERATION OR WITH A LIMITED SHELF LIFE. 

WE DO NOT ACCEPT PACKAGING CONTAINING POLYVINYL CHLORIDE (PVC), POLYSTYRENE, BPA, NON-FOOD-GRADE PLASTICS, OR BIODEGRADABLE MATERIALS THAT ARE NOT CERTIFIED TO MEET ESTABLISHED INDUSTRY STANDARDS (INCLUDING BUT NOT LIMITED TO EN 13432 AND ASTM D6400). WE ALSO DO NOT PERMIT THE INCLUSION OF PRODUCTS THAT INFRINGE INTELLECTUAL PROPERTY RIGHTS OR THAT BEAR UNAUTHORIZED TRADEMARKS, LOGOS, OR BRANDING. 

WE RESERVE THE RIGHT TO REFUSE, CANCEL, OR DISCONTINUE ANY ORDER THAT CONTAINS, OR THAT WE REASONABLY BELIEVE MAY CONTAIN, PROHIBITED OR UNLAWFUL MATERIALS, INGREDIENTS, OR COMPONENTS. YOU ACKNOWLEDGE AND AGREE THAT WE SHALL HAVE NO LIABILITY FOR REJECTING OR REFUSING SUCH ORDERS. 

CLIENTS ARE FULLY RESPONSIBLE FOR ENSURING THAT ANY THIRD-PARTY PRODUCTS, PACKAGING, OR REQUESTED ADDITIONS ARE LAWFUL, SAFE, AND COMPLIANT WITH ALL RELEVANT LOCAL, NATIONAL, AND INTERNATIONAL LAWS AND REGULATIONS. IF YOU SUBMIT PRODUCTS OR MATERIALS FOR INCLUSION, YOU REPRESENT AND WARRANT THAT YOU ARE A REGISTERED BUSINESS ENTITY AND THAT ALL INFORMATION YOU PROVIDE IS TRUTHFUL, LAWFUL, AND COMPLETE. 

 

Product Use Disclaimer & Limitation of Liability 

YOU ACKNOWLEDGE AND AGREE THAT PRODUCTS PURCHASED FROM CUSTOM SNACK BAG (CSB) MAY CONTAIN SMALL ITEMS OR PACKAGING COMPONENTS THAT COULD PRESENT A CHOKING HAZARD AND ARE NOT SUITABLE FOR CHILDREN UNDER THE AGE OF THREE. WE MAKE EVERY REASONABLE EFFORT TO PROVIDE ACCURATE INGREDIENT AND ALLERGEN INFORMATION; HOWEVER, WE DO NOT GUARANTEE THAT PRODUCTS WILL BE FREE FROM CROSS-CONTAMINATION OR THAT THIRD-PARTY MANUFACTURING CONDITIONS ARE ALLERGEN-FREE. 

YOU AGREE THAT ANY USE, DISTRIBUTION, OR CONSUMPTION OF OUR PRODUCTS IS ENTIRELY AT YOUR OWN RISK. YOU ACCEPT FULL RESPONSIBILITY FOR INFORMING YOUR END USERS, CUSTOMERS, OR RECIPIENTS OF ANY POTENTIAL RISKS ASSOCIATED WITH CONSUMPTION OR USE OF THE PRODUCTS. WE SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, ILLNESS, ALLERGIC REACTION, PROPERTY DAMAGE, OR DEATH THAT MAY RESULT FROM THE USE OR MISUSE OF OUR PRODUCTS, OR FROM ANY FAILURE TO ADEQUATELY INFORM OTHERS OF POTENTIAL RISKS. 

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUITABILITY, SAFETY, OR LEGAL COMPLIANCE OF CUSTOMIZED PRODUCTS THAT INCORPORATE CLIENT-SUPPLIED CONTENT OR MATERIALS. WE DISCLAIM ALL LIABILITY FOR DAMAGES ARISING OUT OF OR RELATED TO THE STORAGE, TRANSPORT, MODIFICATION, OR MISUSE OF OUR PRODUCTS AFTER DELIVERY. 

WE DO NOT ACCEPT RESPONSIBILITY FOR DAMAGES RESULTING FROM ALTERATIONS, RELABELING, OR MISREPRESENTATION OF PRODUCT CONTENTS AFTER THEY HAVE LEFT OUR FACILITY. 

YOUR STATUTORY RIGHTS UNDER FEDERAL, STATE, OR INTERNATIONAL CONSUMER PROTECTION LAWS, IF ANY, ARE NOT AFFECTED BY THESE PROVISIONS. 

Contacting Us 

If you have any questions regarding these Terms of Use, your order, or any other matter related to Custom Snack Bag , please visit our Customer Service page or contact our customer service team directly via email at sales@customsnackbag.com. Our team is available to assist you with inquiries regarding orders, customization guidelines, or general support.